FAQ

Every US order ships flat rate for $9.95 by USPS Priority and arrives in 2 to 3 business days. Floor pumps and racks ship at the same rate as a patch kit.

Yes, within 30 days of delivery, for any reason. Unused items in the packaging get a full refund. If you fitted a saddle or pedals and they are not right, send them back clean and we will still refund them. Email us for a return label.

If your bars are 22.2, 25.4 or 31.8 mm at the clamp point and there are 4 inches of clear space either side of the stem, yes. Drop bars narrower than 38 cm are tight. Check the Fit and Care page or send a photo.

No. The Side Pannier is sold singly because most commuters use one. Order two if you want a pair; they are identical and hook on either side.

The Front Roll Bag and Side Pannier have welded liners and a roll-top closure, so contents stay dry in sustained rain. The Saddle Bag 1L is waxed canvas without a liner, which sheds showers but will eventually wet through in a long downpour.

Yes. Pump seals and hoses, pedal pins, light straps, rack hardware and pannier hooks are all kept in stock. Email [email protected] with the part you need and we will send a price.

Not at the moment. Every US order ships flat rate for $9.95 by USPS Priority and arrives in 2 to 3 business days.

By bank transfer against an emailed invoice. Place the order, and within one business day we email an invoice with the bank details; your order ships once the transfer has cleared. Card payment at checkout is coming and will be announced here. Payments are received by the company that operates this store, so the name on your statement can differ from the store name.

Email [email protected]. We answer within one business day, Monday to Friday. Please do not send card details or passwords by email.